Return Policy
At quilar.xyz, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, please read our return policy below to understand the process.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, undamaged, and in the same condition that you received it.
- The item must be in its original packaging.
- The return request must be made within 30 days of the delivery date.
2. Non-Returnable Items
Certain products are non-returnable. These include:
- Personalized or customized items.
- Gift cards or downloadable products.
- Items marked as “final sale” or “clearance.”
3. How to Request a Return
If you wish to return an item, please follow these steps:
- Contact our customer service team at email@example.com within 30 days of receiving your order.
- Provide your order number, the item you wish to return, and the reason for the return.
- Our team will provide you with further instructions on how to proceed.
4. Return Shipping Costs
Return shipping is the responsibility of the customer unless the item received was defective or incorrect. In this case, quilar.xyz will cover the return shipping costs.
5. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. After approval, your refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
6. Exchanges
If you would like to exchange an item for a different size, color, or model, please initiate the return process and place a new order for the desired item. Exchanges are not guaranteed but will be handled on a case-by-case basis.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at email@example.com. We will guide you through the return or replacement process and cover the shipping costs for the return.
8. Contact Us
If you have any questions regarding our return policy, please feel free to reach out to our customer service team at admin@quilar.xyz. We are here to help and ensure that your shopping experience is as smooth as possible.